Refund policy
A 30-day return policy is in effect. This allows for a return request to be submitted within 30 days of order delivery.
Eligibility Criteria
To qualify for a return, items must remain in the same condition as received. Requirements for eligibility include:
- Items must be unworn and unused.
- Original tags must remain attached.
- Items must be in the original packaging.
- A receipt or proof of purchase is required.
Return Process
Initiate a return by submitting a request through the Contact Form. Please include all pertinent details regarding the reason for the return. Authorized returns must be sent back to the address provided on the original shipping label.
Upon acceptance of a return request, a return shipping label and detailed instructions will be provided. Items sent back without a prior return request will not be accepted.
Damages and Issues
Please inspect all orders immediately upon arrival. Notification via the Contact Form is required if an item is defective, damaged, or incorrect. The issue will be evaluated and resolved promptly.
Non-Returnable Items
Returns are not accepted for sale items or gift cards.
Exchanges
For the most efficient exchange process, return the original item for a refund. Once the return is accepted, a separate purchase can be made for the new item.
Refunds
Notification will be sent once the return has been received and inspected. The approval status of the refund will be communicated at that time. If approved, the refund is automatically processed to the original payment method within 10 business days.
Please note that banks and credit card companies may require additional time to process and post the transaction. If more than 15 business days have passed since refund approval, please reach out via the Contact Form.